
Talking CAHPS
Your destination for all things quality, Talking CAHPS is a hub for resources and thought leadership aimed to improve health plan Star ratings and member health outcomes.
Explore Talking CAHPS Resources
Tune into our latest episodes for fresh insights, actionable strategies, and industry news.
Watch Trending Webinars

Talking CAHPS: Last Minute Part D Strategies
With all the changes that are happening in 2025 related to the Part D measures, member experience will undoubtedly be impacted. Watch this webinar to learn more!
Talking CAHPS: Measuring and Improving Member Trust
Discover how to build and measure trust across your population to improve performance.
Talking CAHPS: Member Retention Edition
Uncover key ways to strengthen relationships, helping retain and acquire more members.
Talking CAHPS: The HOS Edition
In this HOS takeover, we’ll discuss ways to improve HOS measures through proactive strategies.
Talking CAHPS: Last Minute Part D Strategies
With all the changes that are happening in 2025 related to the Part D measures, member experience will undoubtedly be impacted. Watch this webinar to learn more!
Talking CAHPS: Measuring and Improving Member Trust
Discover how to build and measure trust across your population to improve performance.
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Meet the Experts
Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Heidi Salerno
Medicare Star Ratings Consultant, Rex Wallace Consulting
Reva Sheehan
Sr. Director of Customer Insights, mPulse
Brian Heacox
VP of Product, mPulse
Saeed Aminzadeh
Chief Product Officer, mPulse
Dan Ready
Director of Business Development, mPulse
Lisette Roman
Quality Expert in the Payer Space
Rex Wallace
Founder & CEO, Rex Wallace Consulting
Heidi Salerno
Medicare Star Ratings Consultant, Rex Wallace Consulting
Reva Sheehan
Sr. Director of Customer Insights, mPulse
Brian Heacox
VP of Product, mPulse
Saeed Aminzadeh
Chief Product Officer, mPulse
Dan Ready
Director of Business Development, mPulse