Getting the Insights You Need
Off-cycle surveys are a valuable strategy for health plans to understand future CAHPS and HOS performance and gain insight on how to improve performance.
Sam Oliver and Brian Heacox explore how to deploy full or targeted surveys at the right time in the measurement year to support service recovery, benchmark perception trends ahead of CMS reporting and integrate actionable insights into overall quality and provider strategies.
This episode covered…
- Different types of Off-cycle Surveys
- Using surveys to understand HOW to improve performance
- Training predictive models with off-cycle survey data
- Survey channel performance
Speakers:
Sam Oliver – VP of Health Analytics and Outcomes, mPulse
Brian Heacox – VP of Product, mPulse
Get Your Plan-Specific HOS Report: https://go.mpulse.com/get-your-hos-consultation-today
