Blue Cross Blue Shield of Arizona and ReferWell join the series to discuss member engagement and experience!
Learn About:
The importance of building trust within your membership through thoughtful member engagement by identifying and understanding preferences and barriers
The impact of getting ahead of member access issues and the deep correlation across a number of other plan performance metrics
How to make CAHPS collaboration worth it across departments and examples of how to drive organic buy-in
Key philosophies to follow when leading a successful member experience program and lessons learned along the way
