We’re joined by Alexandra Schweitzer of Harvard Business School for this special episode of Talking CAHPS!
Learn About:
- HEI, CAHPS, and SDOH: Understanding the importance of the Health Equity Index and the connection it shares with CAHPS-related issues caused by unmet social needs
- Developing an SDOH Pathways Strategy: Mapping the program, ecosystem, goals, and the pathway to connect patients with health-related social needs to resources that address them
- Engaging Stakeholders: Defining the program with the appropriate organizational stakeholders to build buy-in and ensure an effective approach
- Tracking and Iterating: The importance of gathering data on connection rates, potential points of friction, and overall engagement to continue to improve the program
