Talking CAHPS: Counteracting Tukey + Case Study

With Health Outcomes Surveys deploying in three months, we’ve been thinking about the importance of the HOS measure set.

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Along the way, we’ve uncovered some really interesting data that highlight the importance of having a tactical HOS improvement strategy in place.

  • The current and future impact of HOS on our Star scores and our thoughts around general market outlook
  • The member-level insights we have uncovered that show us what these individuals who respond unfavorably to the survey look like and how they move throughout the world
  • How to identify members within your population likely to report declining health outcomes, have falls or bladder control issues, and if they’re likely to manage those issues on their own
  • The recommended actions to take when engaging with these members as we prepare for the survey’s launch in July

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Subscribe to the Talking CAHPS webinar series now to reserve your spot and start transforming member satisfaction with each session.