For July’s special episode, we brought together a roundtable of member experience connoisseurs to discuss how plans are preparing to do more with less prior to this year’s AEP and beyond.
Watch This Webinar to Learn About:
- Practical methodologies that plans are using to guard against members choosing to leave the plan voluntarily
- Best practices and the top “dos and don’ts” when onboarding new members in 2025
- How plans are leveraging this year’s retention efforts to bolster their pre-CAHPS engagement and make the most of the resources on hand
- What we’re finding in the current data and how this year presents a new set of member experience challenges across populations
Meet the Speakers
Talking CAHPS: The HOS Edition
Health Outcomes Survey (HOS) fielding is finally here! HOS results and outcomes have a profound impact on health plan quality performance, and while HOS measures are important, these measures have implications and impact on other measures as well, such as CAHPS and HEIDS.
