We’re joined by Brendan Generelli of Blue Cross Blue Shield Rhode Island to discuss the ins and outs of a Provider-Driven Member Experience Program!
Learn About:
How to identify your highest impact CAHPS providers and determine which providers are worth focusing your CAHPS time and attention
The evolution at BCBSRI of communicating with providers regarding CAHPS improvement and observed changes in provider behavior
How to make CAHPS collaboration worth it for providers and examples of how to drive organic buy-in
Key philosophies to follow when leading a successful provider-driven member experience program and lessons learned along the way
