Understanding Health Outcomes to Improve Experience
Understanding how member health status, satisfaction, and experience intersect is more important than ever. While CAHPS and HOS surveys are often conflated, they measure different, but deeply connected, dimensions of member’s experience with their health and the care they receive. This session breaks down what separates these surveys, and what health plans can do to strengthen performance across both.
Join Sam Oliver and Brian Heacox as they explore HOS measure methodology, cohort design, member eligibility rules, and response rate challenges.
This episode covered…
- Strategies to identify at-risk members and target interventions
- A look into the real-world data and predictive analytics used to evaluate year over year changes in member health outcomes
- How to benchmark practice HOS outreach for the upcoming 2026 HOS survey
Speakers:
Sam Oliver – VP of Health Analytics and Outcomes, mPulse
Brian Heacox – VP of Product, mPulse
