Special episode of Talking CAHPS with Melissa Smith of Healthmine!
Learn About:
The predominant strategies that have emerged around CAHPS and member experience improvement that plans adopted and the learnings associated
The unique methods plans have implemented to achieve organizational alignment around CAHPS and member experience
The rise of plan-provider collaboration on member experience and CAHPS and scaling effective provider partnerships
The impacts of declining survey reach rates by phone and e-mail and the new methods plans are implementing to measure member satisfaction year-round
