Talking CAHPS: Exploring Best Practices for Off‑Cycle CAHPS & HOS Surveys

LIVE WEBINAR May 6th | 2PM ET

Getting the Insights You Need

Off-cycle surveys are a valuable strategy for health plans to understand future CAHPS and HOS performance and gain insight on how to improve performance.

Join Sam Oliver and Brian Heacox as they explore how to deploy full or targeted surveys at the right time in the measurement year to support service recovery, benchmark perception trends ahead of CMS reporting and integrate actionable insights into overall quality and provider strategies.