Talking CAHPS: AEP, Retention, and CAHPS

For July’s special episode, we brought together a roundtable of member experience connoisseurs to discuss how plans are preparing to do more with less prior to this year’s AEP and beyond.

Watch now to hear them talk about:

• Practical methodologies that plans are using to guard against members choosing to leave the plan voluntarily
• Best practices and the top “dos and don’ts” when onboarding new members in 2025
• How plans are leveraging this year’s retention efforts to bolster their pre-CAHPS engagement and make the most of the resources on hand
• What we’re finding in the current data and how this year presents a new set of member experience challenges across populations