BOOK A CONSULT
Connect with a CAHPS Expert
Our experts are available to the Talking CAHPS community through more than just virtual webinars. Book a meeting to connect individually with them and receive tailored and actionable recommendations for your specific situation.
Bring your current strategy and they’ll provide feedback and recommendations specific to you and your health plan. Whether it’s enhancing member experience, boosting retention, or improving quality performance, our industry experts are dedicated to supporting your success.
Common Consultation Topics
- Improving member trust and building stronger relationships at scale
- Star and HEDIS measure benchmarking, comparisons and recommendations for improvement
- Partnering with providers and care networks for CAHPS and quality improvement
- Improving health outcomes using prediction-powered interventions
Our Talking CAHPS Experts
Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.
Leon Lead
Founder of Leon Lead Consulting, LLC
Leon Lead
Mark Pencek
Member Engagement & Business Transformation Expert
Mark Pencek
Brian Heacox
VP of Product, mPulse
Brian Heacox
Brian Heacox, VP of Product at mPulse, has a strong background in engagement, analytics, and product strategy. With over 10 years of experience in healthcare tech, he leads cross-functional teams to drive product growth, managing everything from co-development to market launch. Brian is passionate about delivering impactful solutions and collaborating with clients to bring ideas to life. He enjoys analyzing data, making key design decisions, and exploring new technologies. His focus is on improving healthcare outcomes and creating innovative, user-centric products.
Lisette Roman
Quality Expert in the Payer Space
Lisette Roman
Lisette Roman, formerly the Vice President of Client Analytics at mPulse, a leader in digital solutions for the healthcare industry. She leveraged her expertise to drive data-driven strategies that enhance client outcomes and foster consumer-centric experiences.
Beyond her professional endeavors, Lisette has contributed to academia as an instructor at Northeastern University, where she has taught courses such as “Strategic Management and Leadership in Healthcare.”
Her dual roles in industry and education underscore her commitment to advancing healthcare analytics and leadership.
