Talking CAHPS
Your destination for all things quality, Talking CAHPS is a hub for resources and thought leadership aimed to improve health plan Star ratings and member health outcomes.
Explore Talking CAHPS Resources
Tune into our latest episodes for fresh insights, actionable strategies, and industry news.
Watch Trending Webinars
Talking CAHPS: Measuring and Improving Member Trust
Discover how to build and measure trust across your population to improve performance.
Talking CAHPS: Member Retention Edition
Uncover key ways to strengthen relationships, helping retain and acquire more members.
Talking CAHPS: The HOS Edition
In this HOS takeover, we’ll discuss ways to improve HOS measures through proactive strategies.
Talking CAHPS: Last Minute Part D Strategies
With all the changes that are happening in 2025 related to the Part D measures, member experience will undoubtedly be impacted. Watch this webinar to learn more!
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Meet the Experts
Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.
Heidi Salerno
Medicare Star Ratings Consultant, Rex Wallace Consulting
Heidi Salerno
Heidi Salerno is a seasoned healthcare professional with over 14 years of experience in the Medicare Star Ratings Program. She holds a bachelor’s degree in health care management. Since September 2023, Heidi has been serving as a Member Experience Consultant at Rex Wallace Consulting, LLC, where she guides clients in enhancing their Medicare Star Ratings.
Prior to joining Rex Wallace Consulting, Heidi had an extensive tenure at Cigna. From July 2020 to September 2023, she led the National Stars strategy and execution for CAHPS, HOS, and Member Experience as the Stars Customer Experience and Outcomes Director. Earlier roles at Cigna included CAHPS HOS Program Management Senior Advisor, Pharmacy Quality/Audit Specialist, and MAPD (Medicare Advantage Prescription Drug) Customer Service Supervisor, further honing her expertise in the Medicare segment.
Reva Sheehan
Sr. Director of Customer Insights, mPulse
Reva Sheehan
Reva Sheehan is the Senior Director of Customer Insights at mPulse, a company specializing in digital solutions for the healthcare industry.
With over 15 years of experience in health plan operations, Medicare quality, long-term care, and compound pharmacy management, Reva is dedicated to enhancing member experiences and outcomes.
In her role at mPulse, Reva focuses on leveraging data-driven insights to improve healthcare consumer experiences. She has been instrumental in developing strategies to navigate changes in Medicare Star Ratings and has shared her expertise through webinars and industry events.
