Welcome to TalkingCAHPS
Explore our educational resource center. Learn data-driven approaches and best practices from the industry’s top experts to improve member experiences and CAHPS ratings.
Explore Talking CAHPS Resources
Watch Trending Webinars
Talking CAHPS: Measuring and Improving Member Trust
Discover how to build and measure trust across your population to improve performance.
Talking CAHPS: Member Retention Edition
Uncover key ways to strengthen relationships, helping retain and acquire more members.
Talking CAHPS: The HOS Edition
In this HOS takeover, we’ll discuss ways to improve HOS measures through proactive strategies.
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Meet the Experts
Our speakers are industry experts, bringing a deep understanding of CAHPS and member experience. Tune into their episodes to discover practical, data-driven strategies that deliver real results.
Leon Lead
Founder of Leon Lead Consulting, LLC
Leon Lead
Mark Pencek
Member Engagement & Business Transformation Expert
Mark Pencek
Brian Heacox
VP of Product, mPulse
Brian Heacox
Brian Heacox, VP of Product at mPulse, has a strong background in engagement, analytics, and product strategy. With over 10 years of experience in healthcare tech, he leads cross-functional teams to drive product growth, managing everything from co-development to market launch. Brian is passionate about delivering impactful solutions and collaborating with clients to bring ideas to life. He enjoys analyzing data, making key design decisions, and exploring new technologies. His focus is on improving healthcare outcomes and creating innovative, user-centric products.
Lisette Roman
Quality Expert in the Payer Space
Lisette Roman
Lisette Roman, formerly the Vice President of Client Analytics at mPulse, a leader in digital solutions for the healthcare industry. She leveraged her expertise to drive data-driven strategies that enhance client outcomes and foster consumer-centric experiences.
Beyond her professional endeavors, Lisette has contributed to academia as an instructor at Northeastern University, where she has taught courses such as “Strategic Management and Leadership in Healthcare.”
Her dual roles in industry and education underscore her commitment to advancing healthcare analytics and leadership.